Emergency Management Services

A Post Incident Analysis (PIA) or After Action Review (AAR) is standard practice for continuous organizational improvement. Following an incident or disruption, analysis by our Subject Matter Experts is crucial to identifying gaps, opportunities for improvement, and organizational successes. The use of an independent third-party to conduct a PIA/AAR is considered the gold-standard, and demonstrates your organization’s commitment to safety, security, and key results for stakeholders.

Fire safety and/or facility emergency plans are legal requirements for many business and commercial locations. We offer consultation services for in-house plan development, as well as turn-key total solutions to meet your organization’s needs and legal requirements. Facility emergency/fire safety plans can be developed as stand-alone resources, or as part of a holistic, all-hazards emergency management and business continuity program.

As emergencies and disasters occur more frequently, with more severe impacts, and affect more organizations, how you prepare is key to how business looks on the other side of crisis. How you spend the days and months after a crisis shapes your place in the market – well prepared, your organization continues to thrive and meet client demand, while less prepared competitors turn inward.

Our team has extensive experience and skill in developing all-hazards emergency and consequence management programs across sectors, including high-reliability, high-availability organizations and industries. Whatever stage your journey to preparedness is at, we can help.  From taking the first steps and leading conversations with executive, to updating plans and turning them into living programs, all the way to a total preparedness and full integration into your organizational culture, we have the tools and experience to meet you where you are, and build your capacity to navigate the unexpected.

Impacts to business from emergencies and disasters are inevitable; how you respond is what sets you apart. The difference between resuming operations quickly, and extended down-time is dependant on your organizations ability to mitigate impacts, pivot to protect core functions and services, and restore your operations in an orderly, deliberate, and efficient manner.

A robust business continuity program identifies the most important aspects of your business, and understands what is required to protect or restore them following crisis. Traditionally, business continuity was Information Technology (IT) driven, and often a side-of-desk role. Modern and best-practice business continuity programs reflect the evolving and dynamic nature of business, and the varying impacts of disasters or emergencies. Put our extensive real-world and hands-on experience in full-cycle, agile business continuity program development and management to work for you.

Human safety and asset security are essential to protecting your bottom line and reputation. Our safety and security consultants are experienced industry professionals who will help you to identify potential risks to your corporate security environment, and suggest industry best-practices to address gaps. With industry-leading training in Crime Prevention through Environmental Design (CPTED), current connections to law enforcement and security intelligence agencies, and years of professional skills, training, and experience to draw on, we help your organization minimize security risk, and implement contingency plans to manage unexpected threats and breaches.

The process of identifying, categorizing, and documenting organizational hazards and risks is a key aspect of evaluating and treating organizational risk.  In many jurisdictions and sectors, this process and resulting risk registers are required for ongoing legislative and/or regulatory compliance.

Our team can help you identify hazards and risk factors which have the potential to cause harm, analyze those factors and evaluate the resulting risk levels, and provide guidance on implementing control measures to treat or mitigate those risks. Hazard and risk identification can be completed as a stand-alone exercise, or incorporated in to a larger risk management and business continuity strategy for your organization.

Training & Exercises

Tailored to your business sector, client population, and corporate environment, Corporate Violence Prevention Training introduces factors that increase the risk of workplace violence, and provides guidance on violence prevention and response. Topics covered include hazard identification, de-escalation, communication, complex individual management, and legal considerations in response.

The Incident Command System is a standard on-site command and control system used to manage emergency incidents and planned events.

ICS I-100
Introduction to the Incident Command System, introduces the Incident Command System (ICS) and provides the foundation for higher level ICS training. This course describes the history, features and principles, and organizational structure of the Incident Command System. Online delivery available.

ICS I-200
Basic ICS for Single Resources and Initial Action Incidents is designed to enable personnel to operate efficiently during an incident or event within the Incident Command System (ICS). ICS-200 provides training on and resources for personnel who are likely to assume a supervisory position within the ICS.

ICS I-300
Intermediate ICS, ICS for Expanding Incidents, defines the unique qualities of ICS as an event or incident management system in an expanding situation. The course is designed to enable personnel to operate efficiently using the ICS in a supervisory role on expanding incidents. The course units and lessons provide a review of ICS fundamentals, assessing incidents and setting objectives, Unified Command, Resource Management, the planning process, demobilization, transfer and termination of command of an incident.

ICS I-400
Advanced ICS, is designed to enable personnel to operate efficiently in the advanced application of the Incident Command System. This course provides training for personnel who are expected to perform in a management capacity in a complex incident environment.

ICS I-402
Incident Command System for Executives introduces the Incident Command System (ICS) and provides the foundation for executive understanding and participation in the ICS. This course describes the history, features and principles, and organizational structure of the Incident Command System, including the relationship between the Incident Commander and Agency Executives. Course participants will be better prepared to function within an ICS environment.

Well-designed exercises are key to identifying opportunities for growth, practicing responses in a controlled environment, and developing emergency management capacity within an organization. Tailored to your specific industry, business, and organizational goals, custom-designed exercises can be developed for off-the-shelf use, or supported by one of our expert facilitators at your location.

Training and courses developed specifically for your organization lead to increased participation, engagement, and knowledge retention. Our team of skilled adult educators will work with your organization to understand your needs and produce professional development courseware or training that exactly matches your objectives. Products can be tailored to in-house (organization-led), instructor facilitated, or digital/on-demand delivery modes. LMS integration is available.

Facility emergency response plans are only as effective as your response when an emergency strikes. Actions taken during the initial moments of an emergency have real consequences, and can predict the success of your organization’s emergency response. Professional training by industry experts teaches all levels of your organization what is expected of them and the procedures they should following during an emergency, like flood, fire, earthquake, or active assailant. Facility emergency response training allows your organization to deliberately practice these crucial life-saving procedures in a controlled way, minimizing distress and allowing your team to be prepared and feel prepared.

Business Services

LEAN Six Sigma practices have become the most successful continuous improvement and project management methodologies for quality improvements. Our approach focusses on your need, and uses data-driven tools, collaborative decision making, and a rigorous, internationally recognized methodology to solve complex problems related to businesses and organizations of all types.

Many organizations in the manufacturing sector recognize the competitive advantage of incorporating LEAN Six Sigma continuous improvement in their operations, and these benefits are quickly becoming realized in other sectors. Stay ahead of the curve and let us help you incorporate LEAN Six Sigma in your organizational processes today.

KTL is proud to incorporate LEAN Six Sigma practices into all our products and services, in addition to offering consulting in this industry best practice for continuous process improvement.

An organization’s ability to operate efficiently is make-or-break in competitive markets. KTL has experienced operations management professionals, who understand that a strong emergency management or business continuity plan should not detract from your ability to compete in your market. We firmly believe that a well executed plan integrates your strategy, and increases your competitiveness.

KTL knows that any new plan, procedure, or process should align with your organization’s strategic objectives. Our network partners are experienced in organizational change, project management, and organizational growth. We are well equipped to tackle your organization’s change and project management needs, and we integrate these principles into all our services. KTL will ensure that our services meet your organization’s needs holistically.

KTL is pleased to offer individual services to meet the needs of your small business or personal contracting/consulting ventures. Services include:

  • Contract administration
  • Invoicing, timekeeping, and billing
  • Payroll and employee management support
  • Proposal management
  • Consultant administration
  • Project management and administration
  • Tender, grant, and bid support
  • Other services upon request